Support
Cookie support stays nearby.
Robots have hardware. If setup, charging, or a later fix needs a person, write to us. Service is part of owning Cookie.
Questions
- Does Cookie need Wi-Fi?
- Everyday talking and learning are designed to run on the robot, without a constant internet connection.
- Can Cookie recognise my child?
- Yes. You register profiles, so it knows who it is with. A family or a class can have more than one.
- Does it record every word?
- It is built around local processing. What is stored, and for how long, is a setting on Cookie.
- Which languages?
- Several, including Indian languages. The list depends on the model and software version.
- Can it teach school subjects?
- It can explain, quiz, and practise across maths, science, English, stories, and general knowledge.
- Speech delays?
- Cookie can offer extra speaking practice. It is not a speech-language professional and it is not medical treatment.
- Can it move?
- Yes. A motorised neck lets the head turn during a conversation.
- Schools?
- Cookie School is the classroom configuration. Ask on the schools page.
- How do I charge it?
- Use the adapter in the box, at home or in the classroom.
- Is assembly hard?
- No. The guide is step by step, and support can help if a part sticks.
- What if it needs service?
- Hardware sometimes does. Customers get support and servicing.